How does the first-attempt refund policy work?

HelloOlivia publishes a pass-first-time refund framework so families know what “fair” means in advance. This FAQ summarizes common questions; the binding terms are always on the full refund policy page.

In plain terms

• The offer applies to eligible first official attempts after meeting program requirements—not casual trial exams.
• You must submit a complete claim package (scores, identity, purchase proof, completion evidence) within the stated window.
• Guardrails exist to prevent abuse—one claim cycle per eligible student, no simultaneous payment disputes, etc.

Before you enroll

1. Read Pass-first-time refund policy end to end.
2. Ask in consultation if your timeline fits the learning window.
3. Keep records of attendance and assignments as you go—do not wait until the last day.